:root{--ink:#17231e;--muted:#748079;--line:#e5ebe7;--canvas:#f5f8f6;--paper:#fff;--mint:#daf2e6;--green:#177756;--deep:#123e31;--soft:#eff7f2;--orange:#cf7b2c;--shadow:0 14px 35px rgba(22,55,41,.07)}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--canvas);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Noto Sans SC",sans-serif;font-size:14px}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}a{color:inherit}.hidden{display:none!important}.eyebrow{margin:0 0 6px;color:var(--green);font-size:11px;font-weight:750;letter-spacing:.1em;text-transform:uppercase}.primary-button,.send-button{border:0;border-radius:9px;color:#fff;background:var(--green);font-weight:700;transition:.15s}.primary-button:hover,.send-button:hover{background:var(--deep)}.primary-button{width:100%;height:42px}.outline-button{height:34px;padding:0 11px;border:1px solid #d7e3dc;border-radius:8px;color:#315e4c;background:#fff;font-size:12px;font-weight:650}.outline-button:hover{border-color:#8fc4ac;background:#f6fcf8}.outline-button.full{width:100%}.text-button{border:0;padding:0;color:var(--green);background:none;font-size:12px;font-weight:700}.icon-button{display:grid;width:32px;height:32px;place-items:center;border:1px solid var(--line);border-radius:8px;color:#557268;background:#fff;font-size:20px}.icon-button:hover{background:var(--soft)}.toast{position:fixed;right:24px;bottom:24px;z-index:20;max-width:300px;padding:11px 14px;border-radius:9px;color:#fff;background:#1d382d;box-shadow:var(--shadow);font-size:13px;opacity:0;transform:translateY(12px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:translateY(0)}

/* 登录与初始化 */
.auth-page{display:grid;min-height:100vh;place-items:center;padding:24px;background:radial-gradient(circle at 20% 0,#d8f4e6 0,transparent 28%),#f7faf8}.auth-card{width:min(100%,430px);padding:38px;border:1px solid #e3ebe5;border-radius:20px;background:#fff;box-shadow:var(--shadow)}.auth-mark{display:grid;width:43px;height:43px;place-items:center;border-radius:13px;color:var(--deep);background:var(--mint);font-size:22px;font-weight:800}.auth-card h1{margin:0;font-size:25px;letter-spacing:-.7px}.auth-copy{margin:10px 0 24px;color:var(--muted);line-height:1.75}.auth-copy code{padding:2px 5px;border-radius:4px;background:#eff3f0;font-size:12px}.auth-form{display:grid;gap:15px}.auth-form label,.start-form label{display:grid;gap:7px;color:#44574e;font-size:12px;font-weight:700}.auth-form input,.start-form input{height:42px;padding:0 12px;border:1px solid #d9e3dd;border-radius:8px;outline:0;color:var(--ink);background:#fff;font-size:14px;font-weight:400}.auth-form input:focus,.start-form input:focus{border-color:#75b99c;box-shadow:0 0 0 3px #e6f5ed}.error-box{margin:0 0 16px;padding:10px 11px;border-radius:8px;color:#943c30;background:#fff0ee;font-size:12px;line-height:1.5}.tiny-link{margin:20px 0 0;color:var(--muted);font-size:12px;text-align:center}.tiny-link a{color:var(--green);font-weight:700}

/* 管理员工作台 */
.admin-page{overflow:hidden;height:100vh}.topbar{display:flex;height:66px;justify-content:space-between;align-items:center;padding:0 22px;border-bottom:1px solid var(--line);background:#fff}.brand{display:flex;gap:9px;align-items:center;text-decoration:none}.brand span{display:grid;width:31px;height:31px;place-items:center;border-radius:9px;color:var(--deep);background:var(--mint);font-size:16px;font-weight:850}.brand strong{font-size:16px;letter-spacing:-.3px}.brand em{padding-left:9px;border-left:1px solid var(--line);color:var(--muted);font-size:12px;font-style:normal}.topbar-actions{display:flex;gap:11px;align-items:center}.admin-name{color:#4b5c54;font-size:12px;font-weight:650}.avatar-link{display:grid;width:32px;height:32px;place-items:center;border-radius:50%;color:#fff;background:#c9774c;text-decoration:none;font-weight:750}.workspace{display:grid;height:calc(100vh - 66px);grid-template-columns:310px minmax(420px,1fr) 275px}.conversation-panel,.details-panel{overflow:auto;background:#fff}.conversation-panel{border-right:1px solid var(--line)}.inbox-heading{display:flex;justify-content:space-between;align-items:flex-start;padding:24px 18px 17px}.inbox-heading h1{margin:0;font-size:20px;letter-spacing:-.5px}.inbox-heading h1 span{display:inline-grid;min-width:20px;height:20px;place-items:center;vertical-align:2px;border-radius:12px;color:#fff;background:var(--green);font-size:11px}.search-box{position:relative;display:block;margin:0 15px 14px}.search-box span{position:absolute;top:8px;left:10px;color:#89958f;font-size:19px}.search-box input{width:100%;height:36px;padding:0 10px 0 31px;border:1px solid transparent;border-radius:8px;outline:0;background:#f3f6f4;font-size:12px}.search-box input:focus{border-color:#9acbb7;background:#fff}.filter-tabs{display:flex;gap:16px;padding:0 18px;border-bottom:1px solid var(--line)}.filter-tab{position:relative;padding:0 0 10px;border:0;color:#78847e;background:none;font-size:12px;font-weight:700}.filter-tab.active{color:var(--green)}.filter-tab.active:after{position:absolute;right:0;bottom:0;left:0;height:2px;content:"";background:var(--green)}.conversation-list{padding:7px 0}.list-placeholder,.details-empty{padding:30px 20px;color:#8a9690;font-size:12px;line-height:1.65;text-align:center}.conversation-row{display:flex;gap:10px;width:100%;padding:12px 16px;border:0;border-left:3px solid transparent;color:inherit;background:#fff;text-align:left}.conversation-row:hover{background:#f8fbf9}.conversation-row.selected{border-left-color:var(--green);background:#edf8f2}.mini-avatar,.customer-avatar{display:grid;flex:0 0 auto;width:35px;height:35px;place-items:center;border-radius:50%;color:#356054;background:#d8eee5;font-size:12px;font-weight:800}.conversation-text{min-width:0;flex:1}.conversation-head{display:flex;gap:8px;justify-content:space-between}.conversation-head strong{overflow:hidden;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.conversation-head time{flex:none;color:#9da6a1;font-size:10px}.conversation-preview{display:block;overflow:hidden;margin:3px 0;color:#77827d;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.conversation-tags{display:flex;gap:5px;align-items:center;color:#929d97;font-size:10px}.conversation-tags b{display:grid;min-width:16px;height:16px;place-items:center;border-radius:9px;color:#fff;background:var(--green);font-size:9px}.status-dot{display:block;width:6px;height:6px;border-radius:50%;background:#d0b374}.status-dot.open{background:#e09244}.status-dot.pending{background:#498ebf}.status-dot.resolved{background:#54a982}.chat-panel{position:relative;min-width:0;background:#fbfdfc}.empty-state{display:grid;min-height:100%;place-content:center;justify-items:center;padding:35px;text-align:center}.empty-icon{display:grid;width:52px;height:52px;place-items:center;border-radius:16px;color:var(--deep);background:var(--mint);font-size:25px}.empty-state h2{margin:16px 0 7px;font-size:19px}.empty-state p{max-width:285px;margin:0 0 18px;color:var(--muted);font-size:13px;line-height:1.7}.empty-state .primary-button{width:auto;padding:0 15px}.chat-content{display:flex;height:100%;flex-direction:column}.chat-header{display:flex;min-height:73px;justify-content:space-between;align-items:center;padding:13px 24px;border-bottom:1px solid var(--line);background:#fff}.customer-title{display:flex;gap:10px;align-items:center}.customer-title h2{margin:0;font-size:15px}.customer-title p{margin:3px 0 0;color:var(--muted);font-size:11px}.chat-actions select{height:31px;padding:0 26px 0 9px;border:1px solid #d9e4dd;border-radius:7px;outline:0;color:#426255;background:#fff;font-size:12px}.message-area,.visitor-messages{overflow:auto;flex:1;padding:28px clamp(20px,5vw,56px)}.message-row{display:flex;gap:9px;margin-bottom:18px}.message-row.agent{flex-direction:row-reverse}.message-avatar{display:grid;flex:0 0 auto;width:29px;height:29px;place-items:center;border-radius:50%;color:#40695b;background:#d8eee5;font-size:10px;font-weight:800}.agent .message-avatar{color:#fff;background:#c8784e}.message-stack{max-width:min(76%,480px)}.message-meta{display:flex;gap:7px;align-items:center;margin:0 0 5px;color:#93a09a;font-size:10px}.agent .message-meta{justify-content:flex-end}.message-meta strong{color:#5c6a64;font-size:11px}.bubble{padding:9px 12px;border:1px solid #e5ece7;border-radius:4px 12px 12px 12px;color:#2a3932;background:#fff;line-height:1.65;word-break:break-word}.agent .bubble{border:0;border-radius:12px 4px 12px 12px;color:#164333;background:var(--mint)}.system-message{margin:7px 0 20px;color:#9aa49f;font-size:10px;text-align:center}.image-attachment{display:block;overflow:hidden;max-width:285px;margin-top:8px;border-radius:8px}.image-attachment img{display:block;width:100%;max-height:260px;object-fit:cover}.video-attachment{margin-top:8px}.video-attachment video{display:block;max-width:285px;max-height:240px;border-radius:8px;background:#19221d}.video-attachment a{display:inline-block;margin-top:5px;color:inherit;font-size:11px}.quick-row{display:flex;gap:7px;overflow:auto;padding:9px 23px;border-top:1px solid var(--line);background:#fff}.quick-row button{flex:none;padding:5px 9px;border:1px solid #d8e7de;border-radius:14px;color:#396952;background:#f6fbf7;font-size:10px}.quick-row button:hover{background:var(--mint)}.composer,.visitor-composer{display:flex;gap:10px;align-items:flex-end;padding:11px 23px 15px;background:#fff}.attach-button{display:grid;flex:none;width:30px;height:30px;place-items:center;padding:0;border:0;border-radius:8px;color:#5a7569;background:#eff6f1;font-size:19px}.attach-button:hover{background:var(--mint)}.composer-input{min-width:0;flex:1}.composer textarea{display:block;width:100%;max-height:110px;padding:7px 0;border:0;outline:0;resize:none;color:var(--ink);line-height:1.5}.attachment-preview{display:flex;gap:7px;align-items:center;margin:0 0 5px;padding:5px 7px;border-radius:6px;color:#487260;background:#edf6f0;font-size:10px}.attachment-preview span{overflow:hidden;min-width:0;flex:1;text-overflow:ellipsis;white-space:nowrap}.attachment-preview button{width:17px;height:17px;padding:0;border:0;border-radius:50%;color:#547469;background:#d5eadc;line-height:1}.send-button{height:34px;padding:0 13px;border:0;border-radius:8px;font-size:12px}.details-panel{border-left:1px solid var(--line)}.details-header{padding:24px 20px 15px;border-bottom:1px solid var(--line)}.details-header h2{margin:0;font-size:16px}.detail-card{padding:17px 20px;border-bottom:1px solid var(--line)}.detail-profile{display:flex;gap:10px;align-items:center}.customer-avatar.large{width:42px;height:42px}.detail-profile h3,.section-line h3{margin:0;font-size:13px}.detail-profile p,.note-hint{margin:4px 0 0;color:var(--muted);font-size:11px;line-height:1.6}.detail-list{display:grid;grid-template-columns:68px 1fr;gap:9px 5px;margin:17px 0 0;font-size:11px}.detail-list dt{color:#99a39e}.detail-list dd{margin:0;color:#46534d}.section-line{display:flex;justify-content:space-between;align-items:center}.note-hint{margin-bottom:12px}

/* 客户咨询页 */
.visitor-page{display:grid;min-height:100vh;place-items:center;padding:24px;background:linear-gradient(135deg,#eff8f3,#f9fbfa)}.visitor-shell{display:flex;overflow:hidden;width:min(100%,670px);min-height:min(760px,calc(100vh - 48px));flex-direction:column;border:1px solid #dfebe4;border-radius:19px;background:#fff;box-shadow:var(--shadow)}.visitor-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line)}.brand.simple strong{font-size:15px}.online-chip{display:flex;gap:5px;align-items:center;color:#5e756a;font-size:11px}.online-chip i{width:7px;height:7px;border-radius:50%;background:#48af7f}.visitor-welcome{width:min(100%,430px);margin:auto;padding:44px 28px}.welcome-icon{display:grid;width:48px;height:48px;place-items:center;margin-bottom:20px;border-radius:14px;color:var(--deep);background:var(--mint);font-size:22px}.visitor-welcome h1{margin:0;font-size:25px;letter-spacing:-.7px}.visitor-welcome>p:not(.eyebrow){margin:10px 0 23px;color:var(--muted);line-height:1.7}.start-form{display:grid;gap:14px}.start-form small{color:#929d97;font-size:10px;font-weight:500}.visitor-chat{display:flex;min-height:0;flex:1;flex-direction:column}.visitor-chat-head{display:flex;gap:9px;align-items:center;padding:13px 20px;border-bottom:1px solid var(--line)}.visitor-chat-head h1{margin:0;font-size:14px}.visitor-chat-head p{margin:3px 0 0;color:var(--muted);font-size:10px}.visitor-chat-head .text-button{margin-left:auto}.visitor-messages{padding-top:23px;padding-bottom:23px}.visitor-composer{border-top:1px solid var(--line)}

/* 话术素材库 */
a.outline-button{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}
.workspace,.chat-panel,.chat-content,.visitor-chat{min-height:0}.message-area,.visitor-messages{min-height:0;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
.visitor-composer{position:sticky;z-index:3;bottom:0;gap:9px;align-items:flex-end;padding:10px 14px calc(10px + env(safe-area-inset-bottom));border-top:1px solid #e7ebea;background:#fff}.visitor-composer .composer-input{display:grid;min-width:0;flex:1}.visitor-composer textarea{min-height:46px;max-height:110px;padding:12px 17px;border:0;border-radius:24px;background:#f1f2f3;font-size:16px;line-height:1.35}.visitor-composer textarea:focus{background:#eef6f1}.voice-mark,.visitor-composer .attach-button{position:relative;display:grid;flex:0 0 auto;width:47px;height:47px;place-items:center;padding:0;border:0;border-radius:50%;background:#f1f2f3}.visitor-composer .attach-button{color:#58655f;font-size:34px;font-weight:300;line-height:1}.voice-mark i{position:relative;z-index:2;width:12px;height:20px;border:3px solid #5f6b66;border-radius:9px;background:#f1f2f3}.voice-mark:before{position:absolute;top:20px;left:13px;width:20px;height:13px;border:3px solid #5f6b66;border-top:0;border-radius:0 0 14px 14px;content:""}.voice-mark:after{position:absolute;top:33px;left:22px;width:3px;height:7px;border-radius:3px;background:#5f6b66;box-shadow:-5px 7px 0 -1px #5f6b66,5px 7px 0 -1px #5f6b66}.voice-mark.listening{background:#dff3e8;animation:voice-pulse 1s ease-in-out infinite}.voice-mark.listening i{border-color:#177756;background:#dff3e8}.voice-mark.listening:before{border-color:#177756}.voice-mark.listening:after{background:#177756;box-shadow:-5px 7px 0 -1px #177756,5px 7px 0 -1px #177756}.visitor-submit{height:38px;padding:0 12px;border:0;border-radius:19px;color:#fff;background:#177756;font-size:12px;font-weight:750}.visitor-submit:disabled{opacity:.55}@keyframes voice-pulse{50%{transform:scale(.94);background:#cdeedc}}
.visitor-header-actions{display:flex;gap:9px;align-items:center}.report-button{height:29px;padding:0 9px;border:1px solid #d9e6df;border-radius:7px;color:#587167;background:#fff;font-size:11px}.report-button:hover{border-color:#95c8ae;color:#176847;background:#f3fbf6}.report-backdrop{position:fixed;z-index:40;inset:0;display:grid;place-items:center;padding:20px;background:rgba(16,37,28,.4);backdrop-filter:blur(3px)}.report-card{width:min(100%,420px);padding:21px;border-radius:16px;background:#fff;box-shadow:0 25px 65px rgba(14,42,30,.26)}.report-card header{display:flex;justify-content:space-between;align-items:flex-start}.report-card .eyebrow{margin-bottom:4px}.report-card h2{margin:0;font-size:19px}.report-copy{margin:15px 0;padding:9px 10px;border-radius:8px;color:#60746a;background:#f1f7f3;font-size:11px;line-height:1.65}.report-card form{display:grid;gap:13px}.report-card label{display:grid;gap:6px;color:#40564a;font-size:12px;font-weight:700}.report-card select,.report-card textarea{width:100%;padding:9px 10px;border:1px solid #d6e3db;border-radius:8px;outline:0;color:var(--ink);background:#fff;font:inherit;font-weight:400}.report-card textarea{resize:vertical;line-height:1.6}.report-card select:focus,.report-card textarea:focus{border-color:#75b99c;box-shadow:0 0 0 3px #e6f5ed}.report-card .send-button{justify-self:stretch}
.modal-backdrop{position:fixed;z-index:30;inset:0;display:grid;place-items:center;padding:22px;background:rgba(16,37,28,.38);backdrop-filter:blur(3px)}.quick-modal{overflow:hidden;width:min(100%,920px);max-height:min(720px,calc(100vh - 44px));border:1px solid #dbe8e0;border-radius:17px;background:#fff;box-shadow:0 28px 70px rgba(14,42,30,.25)}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;padding:20px 23px;border-bottom:1px solid var(--line)}.modal-header .eyebrow{margin-bottom:4px}.modal-header h2{margin:0;font-size:19px;letter-spacing:-.4px}.modal-close{display:grid;width:32px;height:32px;place-items:center;padding:0;border:0;border-radius:8px;color:#587166;background:#f2f7f4;font-size:23px;line-height:1}.modal-close:hover{color:#154a36;background:var(--mint)}.quick-modal-body{display:grid;min-height:475px;grid-template-columns:255px minmax(0,1fr)}.quick-library-list{overflow:auto;padding:16px;border-right:1px solid var(--line);background:#f8fbf9}.quick-library-head{display:flex;justify-content:space-between;align-items:center;padding:0 3px 12px}.quick-library-head strong{font-size:13px}.quick-library-item{display:flex;gap:8px;justify-content:space-between;width:100%;margin:0 0 6px;padding:10px 9px;border:1px solid transparent;border-radius:9px;color:#344d42;background:transparent;text-align:left}.quick-library-item:hover{border-color:#d4e7dc;background:#fff}.quick-library-item.active{border-color:#a8d6bd;background:#eaf8ef}.quick-library-item span{display:grid;min-width:0;gap:3px}.quick-library-item strong{overflow:hidden;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.quick-library-item small{overflow:hidden;color:#7e8b84;font-size:10px;text-overflow:ellipsis;white-space:nowrap}.quick-library-item em{flex:none;padding-top:4px;color:#61947b;font-size:10px;font-style:normal}.library-empty{margin:15px 5px;color:#8c9892;font-size:11px;line-height:1.7}.quick-editor{overflow:auto;padding:21px 24px}.quick-editor form{display:grid;gap:15px}.quick-editor label{display:grid;gap:7px;color:#465a50;font-size:12px;font-weight:700}.quick-editor input,.quick-editor textarea{width:100%;padding:9px 10px;border:1px solid #d7e4dc;border-radius:8px;outline:0;color:var(--ink);background:#fff;font-weight:400}.quick-editor input{height:37px}.quick-editor textarea{min-height:150px;resize:vertical;line-height:1.7}.quick-editor input:focus,.quick-editor textarea:focus{border-color:#75b99c;box-shadow:0 0 0 3px #e6f5ed}.editor-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.quick-file-box{display:flex;gap:14px;justify-content:space-between;align-items:center;padding:12px;border:1px dashed #b6d6c3;border-radius:9px;background:#f7fcf9}.quick-file-box strong{display:block;color:#355d4d;font-size:12px}.quick-file-box small{color:#91a099;font-size:10px;font-weight:500}.quick-file-box p{margin:4px 0 0;color:#86928c;font-size:10px}.editor-actions{display:grid;grid-template-columns:auto 1fr auto auto;gap:9px;align-items:center;padding-top:3px}.danger-button{height:34px;padding:0 11px;border:1px solid #edc1bb;border-radius:8px;color:#a54d43;background:#fff7f6;font-size:12px;font-weight:700}.danger-button:hover{background:#ffebe8}.quick-empty{padding:5px 1px;color:#8b9791;font-size:10px}.quick-manage{border-color:#96caae!important;color:#176847!important;background:#edf8f1!important;font-weight:700}

@media(max-width:980px){.workspace{grid-template-columns:280px minmax(390px,1fr)}.details-panel{display:none}}@media(max-width:680px){.admin-page{overflow:auto;height:auto}.topbar{height:59px;padding:0 13px}.brand em,.admin-name,.topbar-actions .outline-button{display:none}.workspace{display:block;height:calc(100vh - 59px)}.conversation-panel{display:none}.chat-panel{height:100%}.details-panel{display:none}.chat-header{padding:12px 14px}.message-area,.visitor-messages{padding:20px 14px}.quick-row,.composer{padding-right:14px;padding-left:14px}.message-stack{max-width:82%}.visitor-page{padding:0}.visitor-shell{width:100%;min-height:100vh;border:0;border-radius:0}.visitor-welcome{padding:35px 23px}.visitor-composer{padding-right:14px;padding-left:14px}.topbar-actions{gap:7px}.avatar-link{width:30px;height:30px}.quick-modal-body{grid-template-columns:1fr}.quick-library-list{max-height:180px;border-right:0;border-bottom:1px solid var(--line)}.quick-editor{padding:17px}.editor-grid{grid-template-columns:1fr}.quick-file-box{align-items:flex-start;flex-direction:column}.editor-actions{grid-template-columns:auto 1fr auto}.editor-actions .send-button{grid-column:2 / span 2}.modal-backdrop{padding:10px}.quick-modal{max-height:calc(100vh - 20px)}}